Privacy policy

Privacy Policy

Trivendra Ayurvedic Pharmacy

Website: https://trivendra.in

Last updated: January 8, 2026

Trivendra Ayurvedic Pharmacy (“Trivendra”, “we”, “our”, or “us”) operates this website and online store to provide customers with authentic ayurvedic products and related services (the “Services”). Our store is hosted on Shopify, which enables us to sell our products online.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to personal information.

By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

We collect personal information that is necessary to operate our business and fulfill orders. This may include:

1. Contact Information

Name
Billing and shipping address
Phone number
Email address

2. Payment Information

Payment method details
Transaction confirmations

Note: Payment details are processed securely by third-party payment gateways. We do not store your card or banking information.

3. Order & Transaction Information

Products viewed or purchased
Order history
Exchange requests

4. Communications

Messages, emails, or inquiries sent to us

5. Device & Usage Information

IP address
Browser type
Device information
Website usage and interactions

Sources of Personal Information

We collect personal information:

Directly from you when you place an order or contact us
Automatically through cookies and similar technologies
From service providers such as Shopify, payment gateways, and shipping partners

How We Use Your Personal Information

We use your information to:

Process and deliver your orders
Manage exchanges for damaged or broken products
Communicate order updates and customer support
Improve website performance and user experience
Prevent fraud and ensure secure transactions
Comply with legal and regulatory requirements

Marketing Communications

We may send order-related or promotional emails.

You can unsubscribe anytime using the link provided in our emails.

Even if you opt out of marketing emails, we may still send transactional messages (order confirmations, shipping updates, etc.).

Sharing of Personal Information

We may share your information only when necessary, including with:

Shopify (store hosting and operations)
Payment gateway providers
Shipping and delivery partners
Legal or government authorities when required by law

We do not sell or rent your personal information to third parties.

Shopify & Third-Party Services

Our store is hosted on Shopify. Information you provide may be processed by Shopify and its affiliated services to operate and improve the platform.

To learn how Shopify handles personal data, visit:

https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

Data Security & Retention

We take reasonable security measures to protect your personal information. However, no online system is completely secure.

We retain personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your personal information

You can exercise these rights by contacting us using the details below.

International Data Transfers

Your information may be processed outside India through Shopify and its infrastructure. Appropriate safeguards are applied in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

For questions, concerns, or privacy requests, contact us at: